What is your success rate in being able to obtain the Engineer’s contact details (i.e. mobile number/name) leading up to a site visit?
Normally once a date has been provided by the operator, and then later accepted by the Customer, we immediately begin pressing the carrier for the details of the attending engineer. This helps ensure that the visit does go ahead smoothly and successfully.
There is always the possibility of last minute changes to the operator’s assigned resource for the day as a result of either a widespread/localised network issues. In addition, there can be personnel issues such as an engineer being ill or having to remain on a job they were on the previous day due to that job taking substantially longer to complete than expected.
We advise that we are able to obtain the engineer’s details leading up to a site visit 50-60% of the time. However please note, there is no guarantee that we will always be given these details, and when we are, that they will still be accurate on the day (due to an unannounced last minute change by the operator).